Korean tourist assaulted in Italy...Consulate says they can't help

An incident occurred in which a Korean tourist visiting Italy was racially assaulted and robbed of his money and goods. According to a report by JTBC on the 22nd, earlier this month, Corso Como Street in Milan, Italy.
Mr. A, a man in his 20s, was assaulted by eight black men while he was sightseeing. At that time, eight men made racist remarks and actions, spraying four Koreans including Mr. A, and one robbed a mobile phone.
I ran away. Mr. A also had money and goods worth 3 million won (approximately 331,681 yen) stolen. Mr. A said, ``He approached me from 100 meters ago, making a sound like a monkey.
He told the media, ``He was uttering words that were insulting to Chinese people in the West.'' Afterwards, Mr. A asked for help from the local consulate in Milan, but he said, ``I can't help you.''
"Yes," was the reply. Mr. A said, ``Without the help of an interpreter, I was told that I would only be told the location of the emergency room and the police station.''
In response, the Ministry of Foreign Affairs said, ``According to the Consular Assistance Act, interpreters cannot provide support unless it is an emergency situation.''
There are some difficult parts," he said. With the help of an acquaintance who had gone with him, Mr. A filed a report at the local police station. However, nearly three weeks have passed and there has been no progress in the investigation.