The number of inquiries from Korean consumers on Ali Express has quintupled in one year - South Korean report

According to the Korean Consumer Federation, last year, the 1372 Consumer Consultation Center operated by the Korean Consumer Federation received inquiries from individuals affiliated with Alibaba Group, a major Chinese e-commerce (EC) company.
There were 465 inquiries about dissatisfaction with the cross-border e-commerce service Ali Express, a 500% increase compared to 93 the previous year. Looking at the items that the center received consultation from consumers last year:
130 items related to clothing and footwear, 124 items related to electrical and electronic products, 54 items related to cultural items, 51 items to car parts, 22 items to communication and office supplies, 11 items to furniture, 42 items to cosmetics and health related items, So
There were 31 items related to other daily necessities. A total of 226 consultations concerned breach of contract, accounting for 49% of the total. There were many cases of delivery delays, incorrect deliveries, and missing items that were different from the advertisements.
In the case of consumers who use "Ali Express," even though there is a high percentage of low-priced products, when a problem arises, returns are not accepted and only refunds are accepted.
There were many cases where this was the case. The process is complicated, and there have been cases where some consumers who purchased small items have given up on refunds.
Regarding redress for damages suffered by consumers, 107 out of 465 cases were arbitrated by Ali Express.
In addition, 25 cases received refunds. There were 8 cases in which the contract was not fulfilled, 14 cases in which the details of the protest were not recognized, and approximately 60 cases in which the matter could not be resolved due to contact.
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