“If you don’t know the Japanese language or customs, you won’t be able to stay”…Korean YouTuber who made a reservation but was refused

It was reported that a Korean YouTuber who traveled to Japan was refused accommodation by the hotel he booked because he ``didn't understand Japanese.''
On the 19th, an online community posted about Kuju, a YouTuber with 62,100 subscribers.
A video of Ng's trip to Japan posted on the 8th became a Hot Topic. Kujun released a video of his ``113-day long trip, 1,800 km from Fukuoka to Sapporo, full version of kickboarding across Japan''.
According to the video, on the second day of the trip, they headed from Kitakyushu to Ube. Although it is a capsule hotel, Mr. Kujun expressed his high expectations as it is an accommodation facility with a public bath. 60km on a kickboard
After 8 and a half hours of running, they arrived at their destination, a capsule hotel, and when Kujun told them that he had made a reservation, the employee asked him in Japanese, ``Do you speak Japanese?''
In response, Mr. Kujun said in English, "I don't understand," and another employee appeared and said, "If you can't speak Japanese..." and seemed troubled.
I showed you. Mr. Kujun used a translator to show it to the employee, but the employee explained, ``If you can't speak Japanese, it will be difficult to deal with any problems that arise, so I can't stay overnight.''
Kujun said, ``I don't have a place to sleep. If you have any problems, you can use a translator,'' but the situation did not change. In the end, the man who seems to be in charge
An employee appeared and asked, ``Have you ever used a Japanese public bath?'' and ``If you don't know the Japanese language and customs, you won't be able to stay there.'' Kujun said, ``I didn't come all of a sudden, I made a reservation and received a confirmation email.
I got it. "Now that I'm told I can't stay overnight," I was perplexed. Afterwards, Kujun drove another 5km and stayed at a nearby hotel with Marcos Benjamin Lee.
When this video went viral, it became known to Japanese internet users and caused a stir. Japanese internet users are
Reactions such as ``Why don't we emphasize precautions on reservation sites to prevent this from happening?'', ``Isn't it illegal to refuse accommodation under the Hotel Business Act?'', and ``I feel sorry for not being able to stay even though I made a reservation.'' show me
Ta. Eventually, the hotel posted an apology on its website. The hotel said, ``We apologize for the inconvenience caused to our guests in this case where a foreigner was refused accommodation because he could not speak Japanese.''
I sincerely apologize for causing this. "It is true that we refused accommodation, and we should not have refused accommodation based on the Hotel Business Act." He continued, ``There were mistakes made due to lack of employee training.''
I ended up responding in a similar manner. We take this situation seriously and will work to prevent it from happening again in the future."