A stranger breaks into a room where a naked couple sleeps... The hotel handed over the master key but was reluctant to do anything (Korea)

A couple was staying at a hotel in Incheon when an unauthorized intruder broke into their room. An investigation revealed that the intruder was a guest in the next room, and that the couple had been robbed due to carelessness on the part of the hotel.
On the 12th, according to the online community 'Bobae Dream', the poster A said that on April 13th,
While staying at a hotel in Chun District, Chuo City, at around 7:28 in the morning, an unbelievable incident occurred when a well-built man entered his room without permission.
Mr. A said, "My wife and I were naked and not even under the covers. She was shocked and embarrassed and didn't know what to do, so she was trembling."
Afterwards, Mr. A went down to the hotel lobby and raised the issue with the people involved and asked for an apology, but the people involved responded with a evasive attitude.
Mr. A ended up reporting the incident to the police, and after an investigation, it was confirmed that the hotel was careless. Mr. A said, "At the hotel information desk, we were told that the hotel staff was staying in the room next to ours.
The master key was given to Mr. B, a man, and the door to our room was opened. After Mr. B went to the convenience store in the morning, he tried to open the door to our room, but the door did not open twice.
He told the front desk, and the staff member who was working there said they were busy and gave him the master key." He continued, "When he heard that, he asked the hotel staff, 'Why did you do that?
When the police investigated, they said, "I will apologize and provide compensation for the mental damage," but they have consistently avoided contact until now, as if refusing to do so."
The incident was due to the hotel's negligence, and Mr. B was not charged with any crime and was resolved. Mr. A said, "I finally got in touch with the hotel the other day, and when I told them I would take legal action, they said, 'No,
"I was completely shocked by the hotel's brazen attitude," he said. "My wife was so shocked that day that she received psychiatric counseling and drug treatment for an extended period of time.
"I want to sound a warning to business owners who are not qualified to operate hotels," he said. A netizen who learned of the situation said that he works in the hotel industry and said, "I can't believe that hotels are behaving in this way.
I don't understand why they would do that. I recommend that they do everything they can, including filing criminal and civil charges." Other netizens also commented, "I don't think they should give Master Key to their guests.
Responses included, "It's unimaginable that a hotel would hand out a ticket," "I can't understand how the person who broke in isn't suspected," and "They should bring a medical certificate and file a civil lawsuit."