”No refunds if no public footage” - HYBE and SM illegally selling idol merchandise

Four idol goods sales companies, including Weverse Company, YG Plus, SM Brand Marketing, and JYP360, are selling idol goods and placing the burden of proof on consumers to prove damage to their products.
The Fair Trade Commission announced on the 11th that it would issue a correction order and a fine of 10.5 million won to the four idol goods sales companies.
The companies subject to sanctions are the companies that operate the official online shopping malls for HYBE, YG Entertainment, SM Entertainment, and JYP Entertainment.
According to the Fair Trade Commission, these companies sell idol goods and CDs through their cyber malls, setting arbitrary periods shorter than the legally required withdrawal period, or
The company has violated the Electronic Commerce Act by restricting cancellation of purchases, such as refusing refunds if there is no video of the unpacking process, and by not providing specific information in advance about when the product can be received.
Understand. The Electronic Commerce Act allows a customer to withdraw from a purchase within seven days of receiving goods, or within three months (30 days from the date of learning of the defective product) if the product is defective.
However, in certain cases, such as when the goods are damaged or have already been used, or when the packaging of the goods that can be reproduced is damaged, the withdrawal of the purchase is restricted, and proof of this is required.
A Fair Trade Commission official said, "Such actions by idol goods sellers are the result of consumers notifying them of the cancellation period and restrictions that are not in line with the facts stipulated by law.
Therefore, this constitutes an act of providing false or exaggerated information, which is prohibited by the Electronic Commerce Act, and obstructing the withdrawal of a consumer's order.
COMPANY will state the delivery schedule for some products, such as membership kits, as "scheduled to be delivered within the next quarter based on the date of purchase," so that consumers can decide when to receive the product.
The Fair Trade Commission has ruled this practice as a way for consumers to accurately understand the terms of a transaction, such as the timing of supply, before entering into a contract and to be able to trade without making any mistakes or misunderstandings.
The court found that this was a violation of the obligation to provide information regarding transaction terms under the Electronic Commerce Act, which stipulates that the time of product supply must be indicated in an appropriate manner so that the time of product supply can be indicated appropriately.
A Fair Trade Commission official said, "We are investigating violations of the Electronic Commerce Act in areas closely related to young people, such as idol goods.
"We will continue to monitor the situation and will impose severe sanctions if similar violations are found to occur again in the near future."