A supermarket treated an innocent customer as a ”thief”... Korea tries to get away with it by saying ”it was not my intention”

The case of a woman who was treated as a thief at a large supermarket was reported. According to JTBC's "Case Leader" on the 9th, Ms. A was reported by the police on the 3rd of last month, saying that "a theft had been reported from a large supermarket."
He was asked to appear in court. The supermarket reported that A's wife, B, had stolen goods worth 77,000 won (approximately 8,200 yen), including mandu (Korean dumplings) and cheesecake.
B said that he had definitely visited the supermarket that day, but that he had not stolen anything. When A visited the supermarket in person, the head of the supermarket's security team said, "We have taken CCTV footage.
(The security camera) captured the whole thing, right up to when Mr. B put the items in his bag and left the supermarket."
Mr A asked to speak again after watching the CCTV and returned 30 minutes later.
The security team chief said, "There's nothing on the CCTV," but added, "That's enough for us to report it."
My wife said, "I put the mandu in the cart and then put it back on the display, and the cheesecake in the cart.
Mr. A, who had heard that the supermarket had never even let the passenger into the car park, asked to see the CCTV footage, but the supermarket refused.
Mr. and Mrs. A then requested the police to disclose information and obtained the CCTV footage provided by the supermarket.
The video did not show B putting the cheesecake in the cart. The supermarket said, "The salesperson who sold it directly said that the customer had put the item in the cart," and "However, the customer had left the store.
"When B left the cart, there were no products in it, so I suspected theft. The situation was such that it was enough to give rise to suspicion," he claimed. Although B was cleared of all suspicions by the police, he continued to receive frequent visits from the police during the investigation and was approached by them.
He claimed that he had been rumored to be a thief in the neighborhood because he had shown a photo of B to neighbors while questioning them. B was so stressed by this process that he was taken to the emergency room and admitted to the university hospital.
"When I went to the supermarket to protest, they just blamed the police, saying it wasn't their intention," said A. "In the end, the supermarket made a groundless complaint and
The branch manager of the supermarket said, "Because so many people use the store, we reported it without checking the details.
While apologizing, he also made it clear that, "We regret that the wife was stressed, but that was not our intention and there is nothing we can do to help."
The supermarket offered Mr. and Mrs. A a settlement of 300,000 won (approximately 32,000 yen), but Mr. A rejected it.