[Full text] Singer Lee Mujin, music play count reset before 100 million views... Management office apologizes for ”impossible to restore”

The management office of singer Lee Mujin released an apology after fans protested after the YouTube streaming view count of her music was reset.
Lee Mujin's management office, Big Planet Made, announced in an official statement on the 16th that "Lee Mujin's music content transfer will be suspended."
We would like to inform you about the YouTube issue caused by the distributor. First of all, we apologize for the delay in providing additional information in order to convey the distributor's accurate response."
They also explained how the YouTube play counts for their music had been reset. They said they had tried to resolve the issue, but ultimately found it impossible to restore the play counts, and asked for their understanding.
He also admitted that he had not been aware of the problem in advance. Previously, Lee Mujin's fans had filed suit against Big Planet regarding the initialization of the YouTube music play count.
Fans criticized Made's handling of the matter and held a truck demonstration in front of the company's building. Fans said, "The management office changed the music distribution company and reset Lee Mujin's YouTube music views."
"In order to save on fees, they sacrificed the performance of singers' music." Lee Mujin's music "Episode," released in December 2023, was uploaded to YouTube.
With 90 million music plays and 76 million YouTube plays, the song was on the verge of reaching 100 million views.
Hello, this is Big Planet Made. I would like to inform you about the YouTube issue caused by the transfer of Lee Mujin's music content. First, I would like to know the exact answer from the distribution company.
We would like to apologize for the delay in providing additional information to convey this message. We would like to apologize to the fans who have been waiting for us, and we will continue to work on the content (music) with YGP.
In accordance with the "Partnership Agreement" (Distribution Agreement/Sound Source), effective January 1, 2025, the "Old Music Content (31 albums, 109 tracks)" that has been distributed through other companies will be distributed by the end of January 1, 2025.
We have transferred the old content to YGP. In the process of transferring the old content, due to YouTube's policy on the art track service, the art tracks registered by the existing distribution company were terminated and were transferred to YGP.
A situation occurred where a new Art Track was registered to replace the existing one. This inevitably resulted in the Art Track play count being reset (set to 0), which is a problem with YouTube.
YGP's official explanation was that this was a measure in accordance with YouTube's service policy. After confirming this issue, YGP and YouTube have decided to work together to resolve the issue of the art track play count being reset.
We have reached an agreement with the person in charge of e-Channel and discussed whether it would be possible to restore the number of views, but we have come to the final conclusion that due to YouTube's internal policy, it is not possible to restore the number of views.
We sincerely apologize for not being able to fully check the issue in advance and for this situation occurring. This issue arose due to a lack of preparation by both us and YGP.
We are currently continuing to check for remaining errors and any issues that may arise in the future, and will do our best to resolve the issue.
Finally, we apologize for any damage to the precious records and efforts that artists and fans have made over a long period of time.
We sincerely apologize for any inconvenience this has caused. We will use this incident as an opportunity to thoroughly improve our internal system management and preparation processes to ensure such an incident does not occur again.
thank you.