KT and transcosmos Korea partner to help companies introduce AI - Korean media

KT has recently signed a contract with Transcosmos Korea (TCK), the Korean subsidiary of Transcosmos, a major Japanese business process outsourcing (BPO) company, to develop AI and cloud services.
The company announced that it has signed a memorandum of understanding (MOU) to build an AI Contact Center (AICC) platform using Udo.
KT's AI and cloud technology will be combined with TCK's cloud infrastructure to create an AICC platform tailored to the needs of companies.
The two companies will jointly develop a new platform called "TCK AICC+" (tentative name) with the aim of pioneering the Agent Experience (AX) field in the BPO market both in Korea and overseas.
TCK AICC+ will utilize KT's AICC technology and the "Korean AI model" jointly developed by Microsoft to provide AI services optimized for each customer.
The two companies will jointly develop cutting-edge AI solutions, build a secure and flexible cloud infrastructure, and
The company will promote joint marketing and expansion into overseas markets. By combining KT's AICC solutions with TCK's cloud infrastructure, the company will support the application of AI to specialized business environments in a variety of industries.
In overseas markets, we will seek new clients, especially in Southeast Asia, and aim to expand the AI-based BPO market.