They apologized for unintentionally framing someone and announced that they would abolish the secret inspector system (which awards tickets as a reward to fans who report fraudulent transactions).
On the 9th (today), EDAM stated, "We would like to sincerely apologize to the fans who were harmed by our excessive explanation process regarding ticket sales."
"We deeply apologize to the fans who always give their support to our artists for causing concern. We also apologize to the fans who are disappointed and hurt by this incident.
EDAM also stated, "We have listened to the opinions of many fans," and have made changes to the advance ticket sales for the concerts.
First, the government announced that it would abolish the "secret inspector system" and "reward system" that are policies regarding illegal ticket trading.
EDAM said it would "completely abolish the reward system for the secret inspector system," and "prohibit illegal transactions and
"We will further strengthen our internal monitoring team regarding the sale of premium tickets." If an explanation procedure is issued, financial transactions will not be carried out.
In the case of cases where tickets were sold through proxy sales between family members or acquaintances, they would not be considered as fraudulent transactions.
We will include the explanation procedure in the "Fraudulent Ticket Transaction Policy Guide" that will be announced through all official channels and ticket sales sites, and we will simplify the explanation procedure through the revised announcement.
Of course, we will make sure that fans do not feel psychological pressure due to inaccurate requests for explanation periods.
First, the company said it recognized the need for improvement in its identity verification procedures for children and teenage spectators, and that it would work to improve the process by learning from the examples of other companies.
In addition, if it is difficult to verify the identity of a person with an ID card, a family certificate verifying that the person is a direct descendant and a copy of resident registration will be required to receive the ticket.
"We will take measures to prevent this, and in the case of new passports, identity verification will be possible even without a passport certificate," the company said. They also announced that they would improve the permanent expulsion system for official fan clubs.
EDAM said, "Until now, we have been operating this system as a strong means to prevent online and offline premium transactions and fraudulent tickets, but due to a series of recent cases,
As a result, we feel a greater sense of responsibility than ever before," and "The official fan club's expulsion system is not 'permanent expulsion', but rather 'penalty application' (example: depending on the number of years in the fan club)
As a result, from this day onwards, all existing members who were subject to permanent expulsion from the IU Official Fan Club will be lifted from the permanent expulsion policy. However,
In the past, those who have caused trouble within the fan club and created bad social issues will not be included in the list of permanent removals.
If this has happened before or will happen in the future, then there will be no exceptions and the artist will be permanently expelled. EDAM said, "We are sorry for the inconvenience caused to the fans and the artists by our management policy.
We would like to once again apologize for causing confusion. We will continue to monitor and listen to opinions so that we can show you a more developed version of ourselves."
In addition to the changes announced today, "We will announce any areas that can be improved in the future," and "Our company, Melon Ticket, and the performance team are
We will do our best to compensate the fans who were harmed during the ticket sales process in the way they wish until the very end."
2024/04/09 14:29 KST
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