”The whole family is in a sea of tears”... Victims of Timon Wimeap launch first collective action (South Korea)

On the 28th, consumers who were affected by the large-scale delay in payment settlement by Korean e-commerce companies TMON and WEMAKEPRICE took their first collective action.
Around 5 p.m. that day, about 30 Timon victims gathered in front of the building housing Qoo10 Technology in Yeoksam-dong, Gangnam-gu, Seoul, demanding a quick refund.
A representative of the victims, Mr. A, said, "Timon was proceeding with refunds, but they were stopped. After that, the credit card company that had said they would refund us...
Refunds have also been suspended," he said, adding, "It has been reported that the electronic payment service provider (PG) has said, 'We cannot take full responsibility.'"
He added, "The PAY service company is also accepting applications, but there has not been a single case of a refund being made."
"We gathered here to express our frustration that so many people have not received compensation for their losses," said A. While calling for the government to resolve the issue, he said, "Public funds and taxes are being used to pay for our losses.
"We are not asking for bailouts for the people who make everyday purchases. We are asking for help in ensuring that the harm done to them by companies who profit from and shirk responsibility is compensated."
Regarding Q10 CEO Koo Yong-bae, A said, "I don't understand why the government has not taken any action against him, despite him not showing his face even once and lacking any ethical management sense."
"Whether it's the Financial Supervisory Service or the prosecutors' office, aren't they being too tolerant?" one participant said, "Refund applications were accepted, but the refund was processed without the money being received, and
"There were many errors, such as duplicate refunds, and few people received a refund," he said. On this day, the masked attendees were holding umbrellas with "my name" even though it was not raining.
"Give me back my bloody 10 million won," "15 million won spent on a 70th birthday celebration, leaving my whole family in tears," "Kakao, Naver, Toss, give me my money, PAY, wake up," and other critical comments.
A child who attended the rally with his parents also posted a message that caught my eye: "I want to get on an airplane. Please catch the thief, Timon."
The KakaoTalk group chat for the victims of the drug abuse had a capacity of 1,500 people. There are also several other group chats.
They will decide on Timon Wimep's future payment schedule depending on the actual refund progress.
They plan to work with retailers to hold rallies across Seoul to urge a solution to the problem.