When I ordered chicken feet, I found a dishcloth in the dish? ... The manager said, ”It was an older employee's mistake, I'm sorry” = Korea

There is a story that when a person ordered chicken feet at a restaurant, the dish was served covered in a cloth soaked in sauce. At a glance, the cloth was visible, and it looked as if the chicken feet were being served together with the cloth.
According to JTBC's "Case Study Leader" broadcast on the 29th, the informant A visited a restaurant on the 26th and ordered chicken.
He claimed that a dishcloth had come out of his leg and ruined his meal. On this day, Mr. A had gone out to eat with his family, and after finishing his meal, he visited the restaurant and ordered chicken legs and shoulder roast.
However, when the family saw the food served shortly afterwards, they were astonished because the cloth soaked in sauce was clearly visible on the chicken legs.
Mr. A regretted, "When I called the waiter over, he said, 'It was a mistake,' and tried to take it away without apologizing. When I protested, he finally apologized and said, 'I'm sorry.' My meal was a mess."
The manager of the restaurant in question was not at the restaurant when the incident occurred. The manager told JTBC, "I'm sorry to the customer. I later spoke to the staff and they told me that the customer's
"I couldn't apologize because I didn't know who to contact. Instead, I heard that the staff kept repeating 'I'm sorry.'" he explained. "The person working in the kitchen was an elderly person who seasoned the food,
It appears they left it there by mistake and then left. We are extremely careful about hygiene, so we are very sorry that this happened."