Delivery apps change terms and conditions to refund food or products with missing packaging (Korea)

Ua Plazars, which operates the delivery app "Delivery Nation," will begin to allow customers to cancel their order if there is a problem with the condition of the food they ordered or if the delivery is delayed without a teaser starting December 1.
The company announced that it would change its terms and conditions so that customers can cancel their orders. The circumstances under which the delivery person can cancel an order are as follows: If the product provided is different from the order information,
If there are missing items in an order, if the product is damaged or missing during cooking or packaging, if the product is poorly packaged or cooking is delayed, if the food is spoiled or contaminated, or if the store is closed without the customer's consent.
When delivery or handover is delayed due to the store's negligence. In principle, if there is a dispute between a store and a customer regarding the cancellation or refund of an order, both parties should resolve it.
The delivery group may cancel an order at the request of the customer without the consent of the store. If the delivery group cancels an order, the store shall refund the customer. However, the store may not file a dispute with the delivery group's customer service center.
The change in the terms and conditions is for cases where the delivery person is unable to process the refund, such as when the store unilaterally refuses the request or does not accept the customer's contact, even though the customer has made a reasonable request for a refund.
This is because there are cases where progress cannot be made.