DAY6 apologizes for excessive requests for personal information during identity verification at event... JYP: ”We will show you a more developed side of ourselves”

JYP Entertainment, the management office of the band DAY6, has issued a second apology and announced follow-up measures in relation to the issue of requesting personal information.
On the 23rd, JYP Entertainment announced through their official SNS, "This DAY6 4th FANMEETING
Audience members who suffered damage due to excessive identity verification procedures at the time of admission to the concert
We sincerely apologize to all affected fans," and provided instructions for refund procedures to affected fans. DAY6 will be performing at the Jamsil Indoor Stadium in Seoul from the 18th to the 20th.
When the identity check was being carried out for the audience to enter the concert, some staff members called out the address and resident registration number on the ID card, and also the ID cards of the parents,
It was alleged that excessive personal information was requested, such as school records and financial security certificates. Some people were not able to go through these procedures and were not allowed to enter the fan meeting.
The testimonies continued. As the issue of power harassment, in the name of preventing scalpers, placing excessive responsibility on fans, spread, JYP admitted the mistake of the outsourcing company and took steps to resolve the situation. The management office said,
"We feel a strong sense of responsibility for this incident and will thoroughly manage the matter to ensure that personal information is not collected unfairly without invading individuals' private lives," the company said.
On the same day, JYP posted a second notice, saying, "We apologize for the inconvenience and concern to the audience members who have been affected by this performance management policy.
"Once again, we deeply apologize for the inconvenience, recognize the seriousness of the matter and the problems, and will strive to present an improved image to prevent a recurrence."
Here is the full announcement from JYP Entertainment: Hello. This is JYP Entertainment.
We would like to offer our sincere apologies to the audience members who were harmed by the excessive identity verification procedures at the time of entry to the FANMEETING concert.
We will inform any affected spectators of the refund procedure as follows:
[Refund eligible] Among those who made reservations for the "DAY6" Fan Meeting 1 week's (1st to 3rd) tickets, those who made reservations were unable to enter due to excessive identity verification procedures for on-site operations.
Limited spectators. ※ Only tickets that have not been inspected can be electronically verified and refunded. Transfers that are inspected after confirming that the person in question is not the person in question are
, are not eligible for refund. [Refund amount] Full amount of ticket price including shipping fee [Refund application period] 7/23 (Wed) 11:00AM - 7/27 (Sun) 11:59AM
※ Please note that refunds will not be accepted after this period. [How to apply for a refund] Please fill in the following information and contact YES24 via 1:1 inquiry or YES24 customer service.
Please apply via wired connection to the center. Title: [DAY6 Fan Meeting] Identity verification and refund inquiry Content: Name of performance, name of person who made reservation, reservation number
We would like to once again deeply apologize to the audience members who were affected by this performance management policy for the inconvenience and concern that it has caused. We recognize the seriousness and problems of the matter and will reschedule.
In order to prevent outbreaks, we will strive to show you a developed image.