8時間で150件の「注文テロ」…常連客がクレーマーに変身=韓国
150 ”order terrorism” cases in 8 hours...Regular customers turn into complainers = South Korea
One case was reported in which a restaurant owner was subjected to "order terrorism" by regular customers for about eight hours because the customer refused to give him a refund.
According to JTBC's "Case Leader" broadcast on the 5th, the incident occurred the previous day in Kyung Gi-do.
This happened at a restaurant in Namyangju, Gi-do. A, who runs a restaurant specializing in yukhoe, said, "One customer made over 150 orders in eight hours. One or two orders per minute.
"I received an order," he said, "If I cancel an order three times, I will be suspended from business, and I have canceled it more than 50 times." The customer who committed the "order terrorism" was a regular customer at Mr. A's store until just a few months ago.
However, after he demanded a refund because his request to "remove the radish sprouts" was not accepted, he again demanded a refund, claiming that "a foreign object was found in the yukhoe."
When A retrieved the delivered Yukhoe and checked it, the part that the customer claimed was a foreign object was actually "meat fat." Furthermore, the customer had removed about 500 grams of the 600 grams of Yukhoe.
A claims that he demanded a refund after eating the food. When A did not listen to his request for a refund, the customer began to retaliate with "star rating terrorism" and "order terrorism."
Mr. A said, "Customers have been harassing me all night long, threatening to report me to the Korea Food and Drug Administration or call the police," and added, "I'm not sure if I can continue my business."
"Just hearing the sound of an order coming in makes me shudder," he said, "I feel like I need to get psychiatric treatment."
Internet users who learned of this incident commented, "If that's all it takes, they're out of business.
Responses included, "This should be reported as obstruction," "Perhaps the delivery app also bears a large share of the responsibility," and "Complainers like this should be punished."
2024/07/08 12:00 KST
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